COVID 19 – Coronavirus Update

 

Dear Patients & Friends:

We are THRILLED to announce that orthodontic offices have received guidance from the Illinois Department of Public Health and the Illinois State Dental Society to safely resume business, & we will begin seeing both new & current patients in-office this upcoming WEDNESDAY, MAY 20TH! We are so excited to see your smiling faces!

We will begin calling upon our patients to get your appointments rescheduled starting Monday, May 18th – so to anyone whose appointment had to be canceled due to the temporary closure, be on the lookout for our call & we will get you back on the books on a day/time that is convenient for you!

We are really looking forward to seeing you again…safely! With that in mind, we’d like to share our commitments for your return:

New Measures:

What We’ve Always Done:

As always, your safety and comfort remain our top priority, and we look forward to providing you the exceptional patient experience you expect while protecting the health and well-being of you and your family! Thank you so much for entrusting us with something as important as your smile.

 

Sincerely,
The Red & Ritchey Team

Based on the current recommendations made by the CDC & other healthcare officials, we have made the difficult decision to temporarily close during this time to best protect the safety & wellbeing of our patients.

However, your Red & Ritchey Orthodontics team is committed to ensuring that your treatment needs are not interrupted during this time, which is why we have created the opportunity to provide VIRTUAL SMILE CONSULTS during our closure through the Doxy.me program!

Whether you are a current patient or a new patient interested in getting started on treatment, this program allows us to handle Free New Patient consults, expander turns, aligner visits, & retainer checks – all from the comfort of your home!

To schedule your Virtual Visit with us, simply text 815.744.2990 & we will get your Virtual Appointment on the books!

Thank you for entrusting us with your smile – we look forward to seeing you in person very soon!

 

Click Here for Virtual Smile Consult Instructions

 


 

Office Closure Q & A

 

Q: Are my aligners ready and can you ship them to me?

A: No, your aligners aren’t ready yet but we are working on a plan to get aligners made while we under the stay at home order. Once we are able to make your aligners we will either mail them or have them available for pick up at one of our offices. We apologize for the delay but know you understand the need to respect the guidelines the Governor and the ADA have given us to keep our staff and our patients healthy.

Q: Am I being charged for the month if I’m not being seen?

A: We haven’t made any changes to your contract terms due to the stay at home order. Contracts are set up as a method to allow payments over time and do not directly relate to appointment intervals. And to be clear, there will not be an increase to the treatment fee due to the unforeseen delay in treatment.

Q: What should I do if I’m on my last aligner?

A: Please continue to wear your last aligner at minimum while you sleep until we can deliver your next set of aligners.

Q: When can I reschedule my next appointment?

A: We are not scheduling appointments yet but hope to do so once we are confident when we will be allowed to re-open. Once we have that date, we will contact you to reschedule your appointment. Thank you for your patience!

Q: Can I set up an e-visit even if I have conventional braces?

A: Yes we can set up an e-visit with one of the doctors for any of our patients to better answer questions and virtually evaluate patients while they are safely at home.

Q: I have a broken bracket and/or my wire is broken. What should I do?

A: A broken bracket or wire is not an emergency if you are not in any pain or if it isn’t cutting your gum tissue or cheek. We can repair your braces once we are able to re-open. If you are in pain, please text us at 815-744-2990 and one of the doctors will address the problem.

Q: My permanent retainer is loose and poking me, what should I do?

A: If the wire is just a little uncomfortable, you can wear your removable retainer full time to cover the sharp area. If it is painful, the best thing to do is peel it off and keep it. We can fix it once we can re-open. Please be sure to wear your removable retainers every night.

Get Started On The Smile
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